Delivery
After entry into force of the Contract, provided that the customer has agreed to the terms and conditions of sale and the Eventor OÜ has received 100% of the cost of goods into its bank account, goods are dispatched to the address indicated in the order by the Customer.
The Customer can choose between the following ways of delivery:
In Estonia – 4 €
Other Europe – 15 €
The goods will be delivered on the 5 to 10 business day after payment at the latest, depending on the way of delivery selected.
In cooperation with Post24, Customers can have their goods dispatched to a parcel terminal. The goods are dispatched to the terminal the Customer has selected when placing the order and the parcel is delivered to the terminal within 2 to 7 business days after payment for goods. When the parcel arrives at the destination terminal, the Customer is sent an SMS with all the necessary information for pick-up. The Customer has to enter the code indicated in the SMS into the screen on the parcel terminal and the locker door will open. If the Customer fails to collect the parcel within seven days, it will be sent back to the store and in order to receive it, the postage will have to be re-paid.
The shop is responsible for the goods ordered and purchased during the transportation stage of the goods. The risk of damage to or loss of the goods will transfer to the Customer after the latter has received the goods from the parcel terminal or from the courier. If the Customer has designated a third party as the receiver of the goods (for example, if the goods are sent as a gift), the designated third party will bear the risk of damage to or loss of the goods starting from the receipt of the goods from the parcel terminal or from the courier. The shop is unable to recall orders after dispatch of goods. This means that if goods have already been dispatched, the Customer will have to pay for the delivery of the goods and if the Customer finds the goods to be unsuitable, he or she will be entitled to use the 14-day right of return.
Terms and conditions of sale
Validity of general terms and conditions
The general terms and conditions apply to the legal relations arising between customers of www.lupine.ee (hereinafter Customer) and the owner of www.lupine.ee Eventor OÜ (hereinafter the Shop) from the purchase of goods.
The general terms and conditions must not conflict the existing laws and regulations valid in the Republic of Estonia and are, if necessary (in case of disputes or insufficient information) supplemented by the rules provided.
In addition to the present terms and conditions, the relations between the Customer and the Shop are regulated by the existing good practices, product information, the Shop’s instructions Shoppingcard and checkout and the terms and conditions of Return and exchange.
The Shop reserves the right to alter the existing terms and conditions and the prices of products unilaterally. If the Customer had placed his or her order before the alterations were made, the terms and conditions valid at the time of placing the order apply, unless otherwise stated by law or the existing terms and conditions. By placing an order and making an advance payment at the e-store www.lupine.ee, the Customer confirms that he or she has read and agrees with the Terms and conditions of sale.
Price list
The prices of the products sold at www.lupine.ee are in euro and do not include a delivery fee. The price of delivery of goods depends on the way of delivery selected by the Customer upon checkout.
All the prices are inclusive of VAT of 20%.
For more detailed information about delivery and prices see Delivery.
Shopping cart and checkout
The Customer’s cart is created when he or she clicks “Add to cart”.
Adding items to the shopping cart does not mean the Customer is obliged to purchase these items.
The Customer can change the amount of items in the cart and remove items from the cart.
The items in the cart are available for other customers for purchase until checkout is completed.
In order to do the checkout, the Customer has to enter the Shopping cart, where there are the items added to the cart and information about the delivery of goods.
The Customer selects the preferred way of delivery at the checkout.
Your order will be confirmed when you have paid for the goods on the terms and conditions set by the Shop.
The order confirmation includes the products ordered, as well as the contact data of the Customer and the data of Eventor OÜ.
Liability and force majeure
Eventor OÜ is liable to its Customers for any damage caused by violation of the terms and conditions by www.lupine.ee in the cases and to the extent provided for in the legislation of the Republic of Estonia.
The customer is liable to www.lupine.ee for any damage caused by violation of the terms and conditions in the cases and to the extent provided for in the legislation of the Republic of Estonia.
Neither party is liable to the other party and their behaviour is not deemed to be a breach of the terms and conditions due to a delay in carrying out an obligation or non-performance of an obligation if the delay or non-performance could not be controlled by the party (force majeure).
The Shop will not compensate for any moral damage to the Customer that may arise due to alterations in the delivery time, in prices or in other terms and conditions within the framework of the current terms and conditions.
Other terms and conditions
The personal data submitted to the Shop by the Customer are only used for executing the Customer’s order. The Shop will not disclose the Customer’s personal information to third parties, except for our cooperation partners for the purpose of delivering the purchase and in cases prescribed by law.
In issues not regulated by the current terms and conditions, the Customer and the Shop proceed from legislation valid in the Republic of Estonia and other legal acts governing the relationship between the parties.
Disputes and disagreements arising from meeting the current terms and conditions are resolved by the parties through negotiations. If disputes and disagreements arising from meeting the current terms and conditions cannot be resolved through negotiations, the parties are entitled to turning to the Consumer Protection Board or to the court to protect their rights.
Copyright
All the photos and texts of the Shop are protected by copyright and unauthorized copying or printing is prohibited pursuant to the Copyright Act.
Return and exchange
The Customer can return or exchange the purchased goods within 14 days from the date of receipt of the goods.